1. I require access to the Structural Funds Database 2014-2020. From where can I apply to access the systemThe
Application Form together with information on the application process is
accessible at this page. Once the
account is created, you will receive an automated email with the
credentials. The database is to be
accessed through Google Chrome at https://sfd.gov.mt/sfd1420.
2. How long does it take for system access to the be granted.
Access
is normally granted within 24 hours that the duly completed application form
reaches the ICT Unit. Users at Beneficiary level who are still awaiting for
access should liaise with the Managing Authority (Project Manager) for update
of their application’s progress.
3. I forgot the
password to access SFD1420. Can you
provide me with a new password?
Kindly
click on ‘Forgot Password’ that is present on the login screen and follow the
onscreen instructions. An automatic email will be sent enabling you to set a
new password.
NOTE: The ICT Unit never asks for users' passwords. As per Government of
Malta ICT policies, never give your password to anyone.
4. I am changing
employment. Whom should I inform to close my SFD account?
Requests
to de-activate accounts are to be sent either by the user or by the user's
organisation to the Managing Authority. The account will be
de-activated by the ICT Unit and automatic email will be sent to the user.
Note that the user remains liable for all transactions performed by the user
account until the account is de-activated.
5. I have a problem
regarding the SFD14-20. Whom should I contact?
If
the problem encountered is specifically business related the user is to contact
the Managing Authority (project manager).
If the issue is related to IT in nature the user needs to contact the EU
funds ICT Unit , preferably with a screenshot.
6. When inserting
or amending a record the system is informing me that the record is locked on
myself. Why is this happening?
When
the user amends or inserts a new record, before proceeding to another tab the
user must save or undo that record. If
the user moves to another tab without closing the record, that record becomes
locked. If this happens the user must
log out of the system and log in again.
7. Is there a size
limit on the documentation I can upload?
What document formats can I upload?
There
is not a specified limit on the document size when uploading, however it is
recommended to keep file size to the minimum.
It is always recommended to upload all documents in PDF format for ease
of portability, but the system also accepts documents in certain other formats.
8. I need to upload
a document in a payment claim that has already been confirmed / paid. From where can I do this?
If
the Beneficiary needs to upload a receipt, a clarification or any document
(except invoices and supporting documentation) after a payment has been
confirmed by the Project Leader, the Beneficiary can upload this document under
the ‘Post-confirm Doc’. This tab will be
available only after the claim has been confirmed. Further information in the
user manual.
9. Will I receive
any kind of notification that a payment claim has been rejected?
When rejecting a payment, the Line
Ministry and the Treasury department have the option to send a system generated
Email to the Project Beneficiary or Line Ministry that the said payment has
been rejected, specifying also the rejection reason.
10. What is the difference between the payment claim and the payment
claim multiple invoices?
At
the Payment Claim module the user may
process an invoice that is directly payable to the supplier or a reimbursement request
that is linked to just one invoice.
At
the Payment Claim Multiple Invoices
module the Beneficiary may process a Reimbursement Request that is linked to
more than one invoice.
11. What reference
number am I going give to a reimbursement claim?
The
Reimbursement Reference number is automatically generated by the system. When inserting a reimbursement request the
field reimbursement reference number is greyed out and is then automatically
generated upon saving.
12. What is the
difference between a procurement and a contract?
In the Procurement section the user is to input
the details and documentation of the process of finding and acquiring good , services
or works from economic operators often via tendering, competitive bidding
process or direct orders.
In the Contract
section the user is to input the binding terms between the Contracting
Authority and the economic operator/consortium upon which the goods or services
will be acquired.
13. How can I know
that an invoice has been paid?
You
may track the progress of the payment claim from the tab ‘Payment Authorisation’. When
the invoice is paid an ‘invoice paid’ message will be displayed also under the
top grid together with the payment date. Further information in the user
manual.
14. I am trying to
input the financial plan at payment claim but I am getting an error? “Please enter a small amount for Eligible in Financial Plan; not enough
funds are left in the Eligible of the Contract” What is the problem?
Financial
plans are allocated at each level (Operation – Activities – Sub-activities –
Contracts - Payment Claims). In order to
enter the financial plan in a level, there must be the necessary allocation
available at a higher level (e.g. in
order to enter a financial plan at payment claim level there needs to be the
same amount or higher at contract level.)